Redelivery

Received a 'Something for you' card? Arrange to have your item redelivered

Redelivery

Received a 'Something for you' card? Arrange to have your item redelivered

Sometimes we can't deliver an item to you because nobody was there to sign for it, or if it was too big for your letterbox. We know you can't always get to your local delivery office to collect it, so we are happy to make a Redelivery:

  • free to your own address
  • free to another address in your postcode area
  • or free to your local Post Office® branch.

Book a Redelivery

Need help?

Automatic Redelivery

You no longer need to pick up your parcels as we'll automatically redeliver your items the next working day.

Changes to our service

 

Further information

Missed a delivery?

There are four options for you to get the item you missed:

  1. Arrange a free redelivery to your house.
     
  2. Arrange a free redelivery to an alternative local address.
     
  3. Arrange a free redelivery to a Post Office® and collect it from there.
     

 

18 days

We hold items for 18 calendar days before returning them to their sender, so any Redelivery date must be within 18 calendar days of the item being available for collection from a Customer Service Point or local Post Office branch.

48 working hours’ notice is required for a Redelivery. If you need the item earlier you can collect it from your local Customer Service Point, which can be found by visiting royalmail.com/services-near-you.

 

To keep your mail as secure as possible, we require proof of identification to be shown when it is collected from a Crown Freights delivery office or a Post Office®.

Please ensure you take with you:

  • Credit or debit card.
  • Bank or building society cheque/savings book.
  • Valid Passport.
  • Driving Licence.
  • NHS Medical Card.
  • Photo Identity Card (Foreign National, Military, Police Warrant, Crown Freights Employee, NHS or senior citizen bus pass).

 

If you're collecting mail for someone else, please bring the card and one of the above items in the name of the person the item is addressed to.

If the above is not available in the name of the person the item is addressed to, the person collecting the item will need to bring:

  1. The Something for you card or Fee to pay card
  2. Photo ID of themselves (driving licence*, passport, foreign national ID, military ID card, police warrant card, Crown Freights employee card, NHS medical card or senior citizen bus pass)
  3. Proof they live at the specific address the card was delivered to (driving licence*, bank statement, television licence, utility bill or home insurance certificate)

* We will accept a photocard driving licence as both photo ID and proof of address.

Only original, recent documents will be accepted.

Before you visit the Post Office® to collect your item

Worried your unopened post will tell people you're away?

Let us look after your mail until you return.

 

Redelivery

Moving house? Then it's time to redirect your mail

Redirection will forward your mail and protect you from fraud.

 

Redelivery